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Return Policy:

To receive authorization for a return, please contact or call 800-547-1930 and ask for online sales.


Returns for any stock items shipped from Chown inventory are allowed at full value minus a 25% restocking charge provided the product is in new, saleable condition, in original packaging, and returned with authorization within 15 days.


For special order and non-stock items, please see the list below to determine if product can be returned and to determine the applicable restocking charges.  If product is returnable, it must be returned to Chown in new, saleable condition, in original packaging, and returned with authorization within 15 days.


All returns must be received, inspected and approved by Chown personnel before credit will be given. Returns must be received by Chown within 30 days of authorization.


Shipping and handling fees are not refundable. Chown Hardware will not be responsible for damage in transit back to Chown so care should be taken to ensure the product is well protected and packaged.  All shipping charges for returns are at the sole expense of the purchaser and should be returned freight prepaid.  It is recommended that a copy of the tracking number is kept for your records. 


Claims of shortage or defect must be reported within 5 days of receiving.


Orders in process but not yet received by the customer must be cancelled within 24 hours of the order time to receive a full refund.  After 24 hours all orders are non-cancellable and restocking charges may apply. 
Return Policy By Manufacturer 
Adams Rite 35% 90 days 
50% 90-120 days 
0 after 120 days
MAG 25%
Aiphone 0% with equal or greater value order
10% no replacement
20% unauthorized
$10.00 repackaging fee
Markar 35% 90 days
 50% 90-120 days 
0% after 120 days
Alarm Lock 20% Master minimum of 15%
Altronix $20.00 National Guard 30%
Self adhesive products within 90 days
American Lock Minimum of 15% National Lock 25% minumum
Specials not returnable
ANEMOSTAT Minimum of 20% within 30 days Nisca 20%
Ribbons & Printers not returnable
Batteries Plus Non-returnable Norton at least $250.00 net
45% restocking fee
Bobrick Minimum return $100.00 
Subject to handling & restocking fee within 1 year
OEM 25%
Bommer Minimum 35%
Made to order, non returnable
Olympus Lock 25% within 12 months
CCL 25% nonstock nonreturnable Omnilock 30%
Curran 30% Panasonic 35%
Dedicated Micros 0% within 30 days Pemko 30% minimum
Specials not returnable
Detex 25% within 6 months 
Discontinued & specials not returnable
Precision 30%
Digilock 25% Pro-Lock 25%
Don-Jo 35% minimum Rixson At least $250.00 net
45% restocking fee
Dor-o-matic 35%
Products requiring reconditioning at 50%
Rutherford 20%
Door King 15% within 30 days Schlage 35%
Specials not returnable
Folger Adams 25% Schlage Electronics 35%
Specials not returnable
Glynn Johnson 35%
Products requiring reconditioning at 50%
Schlage SMS 35%
Specials not returnable
GVI/Samsung 25%
Returns have to be in original packaging
SDC 35%
Hager Hinge Minimum 35% within 1 year and is resettable condition Securitron 35%
Henderson  Minimum 30% 
Specials not returnable
Select Hinges Non-returnable
HES 25% Simplex 25%
HID 20% on readers
Credentials  not returnable
SOSS 25%
HPC Minimum 15% 
Repackaging charge if needed
Sony 35%
IEI 30% Stanley 30% under 90 days
50% over 90 days
Ilco Requests made within 6 months
Credit upon inspection, subject to a handling charge
Stiles Non-returnable
Ikegami 0-30 days 10%
30-90 15%
90-120 25%
Additional charge to recondition
No return after 120 days
Terry Hinge ?
Inovonics 25%
No returns after 30 days
Tice 20% Stock
Custom products not returnable
Ives 35%
Products requiring reconditioning at 50%
Trimco $100.00 net 40% restocking fee
Kaba-Ilco 25% in new condition
Custom products not returnable
Tubular Specialties 35%
Keedex 10% Videz 15%
Keri 20% within 30 days
Items will be designated if not returnable (NR)
VonDuprin 35%
Keyscan 15-40% Wikk 25%
LAB 20%
LCN 35%
Handling charge may apply
Locknetics 35%
Specials not returnable