Return Policy: chownsecurity.com
To receive authorization for a return, please contact sales@chownsecurity.com or call 800-547-1930 and ask for online sales.
Returns for any stock items shipped from Chown inventory are allowed at full value minus a 25% restocking charge provided the product is in new, saleable condition, in original packaging, and returned with authorization within 15 days.
For special order and non-stock items, please see the list below to determine if product can be returned and to determine the applicable restocking charges. If product is returnable, it must be returned to Chown in new, saleable condition, in original packaging, and returned with authorization within 15 days.
All returns must be received, inspected and approved by Chown personnel before credit will be given. Returns must be received by Chown within 30 days of authorization.
Shipping and handling fees are not refundable. Chown Hardware will not be responsible for damage in transit back to Chown so care should be taken to ensure the product is well protected and packaged. All shipping charges for returns are at the sole expense of the purchaser and should be returned freight prepaid. It is recommended that a copy of the tracking number is kept for your records.
Claims of shortage or defect must be reported within 5 days of receiving.
Orders in process but not yet received by the customer must be cancelled within 24 hours of the order time to receive a full refund. After 24 hours all orders are non-cancellable and restocking charges may apply.
| Return Policy By Manufacturer
|
| Adams Rite
|
35% 90 days
50% 90-120 days
0 after 120 days
|
|
MAG
|
25%
|
| Aiphone
|
0% with equal or greater value order
10% no replacement
20% unauthorized
$10.00 repackaging fee
|
Markar
|
35% 90 days
50% 90-120 days
0% after 120 days
|
| Alarm Lock
|
20%
|
Master
|
minimum of 15%
|
| Altronix
|
$20.00
|
National Guard
|
30%
Self adhesive products within 90 days
|
| American Lock
|
Minimum of 15%
|
National Lock
|
25% minumum
Specials not returnable
|
| ANEMOSTAT
|
Minimum of 20% within 30 days
|
Nisca
|
20%
Ribbons & Printers not returnable
|
| Batteries Plus
|
Non-returnable
|
Norton
|
at least $250.00 net
45% restocking fee
|
| Bobrick
|
Minimum return $100.00
Subject to handling & restocking fee within 1 year
|
OEM
|
25%
|
| Bommer
|
Minimum 35%
Made to order, non returnable
|
Olympus Lock
|
25% within 12 months
|
| CCL
|
25% nonstock nonreturnable
|
Omnilock
|
30%
|
| Curran
|
30%
|
Panasonic
|
35%
|
| Dedicated Micros
|
0% within 30 days
|
Pemko
|
30% minimum
Specials not returnable
|
| Detex
|
25% within 6 months
Discontinued & specials not returnable
|
Precision
|
30%
|
| Digilock
|
25%
|
Pro-Lock
|
25%
|
| Don-Jo
|
35% minimum
|
Rixson
|
At least $250.00 net
45% restocking fee
|
| Dor-o-matic
|
35%
Products requiring reconditioning at 50%
|
Rutherford
|
20%
|
| Door King
|
15% within 30 days
|
Schlage
|
35%
Specials not returnable
|
| Folger Adams
|
25%
|
Schlage Electronics
|
35%
Specials not returnable
|
| Glynn Johnson
|
35%
Products requiring reconditioning at 50%
|
Schlage SMS
|
35%
Specials not returnable
|
| GVI/Samsung
|
25%
Returns have to be in original packaging
|
SDC
|
35%
|
| Hager Hinge
|
Minimum 35% within 1 year and is resettable condition
|
Securitron
|
35%
|
| Henderson
|
Minimum 30%
Specials not returnable
|
Select Hinges
|
Non-returnable
|
| HES
|
25%
|
Simplex
|
25%
|
| HID
|
20% on readers
Credentials not returnable
|
SOSS
|
25%
|
| HPC
|
Minimum 15%
Repackaging charge if needed
|
Sony
|
35%
|
| IEI
|
30%
|
Stanley
|
30% under 90 days
50% over 90 days
|
| Ilco
|
Requests made within 6 months
Credit upon inspection, subject to a handling charge
|
Stiles
|
Non-returnable
|
| Ikegami
|
0-30 days 10%
30-90 15%
90-120 25%
Additional charge to recondition
No return after 120 days
|
Terry Hinge
|
?
|
| Inovonics
|
25%
No returns after 30 days
|
Tice
|
20% Stock
Custom products not returnable
|
| Ives
|
35%
Products requiring reconditioning at 50%
|
Trimco
|
$100.00 net 40% restocking fee
|
| Kaba-Ilco
|
25% in new condition
Custom products not returnable
|
Tubular Specialties
|
35%
|
| Keedex
|
10%
|
Videz
|
15%
|
| Keri
|
20% within 30 days
Items will be designated if not returnable (NR)
|
VonDuprin
|
35%
|
| Keyscan
|
15-40%
|
Wikk
|
25%
|
| LAB
|
20%
|
|
|
| LCN
|
35%
Handling charge may apply
|
|
|
| Locknetics
|
35%
Specials not returnable
|
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